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Last updated: 27 September 2026
This policy covers subscriptions paid to Orivon for our products listed on orivon.tech, including the Starter, Growth and Scale plans. Custom software and business-systems projects are governed by their own signed agreement.
Monthly plans: no refunds — cancel any time and keep access until the month you paid for ends. Quarterly and annual plans: if you end your subscription before the term is up, we refund the whole months you will not use.
You can cancel at any time. The service keeps working until the month you already paid for ends, and then billing stops. No refund is given for the current month, however early in it you cancel.
These plans prepay several months at a discounted rate. You can ask to end the subscription at any point in the term, and we refund the full months remaining after the month you cancel in, calculated on what you actually paid for the term (your discounted rate, not the monthly price).
Any part of the current month, on any plan; the difference when you move to a cheaper plan (the lower price applies from your next renewal); one-time setup, migration or custom-work fees charged separately; and usage-based add-ons already consumed, such as AI usage or SMS credits.
If you were charged incorrectly — a duplicate charge, or a charge after you had already cancelled — contact us with your payment reference and we will refund any confirmed error in full.
Approved refunds are paid back through the same payment method you used, within 14 working days of approval. Your bank may take additional time to show the amount on your statement.
Call or WhatsApp us on 0120 176 0623 (Egypt) with your name and payment reference.
Orivon — Mizan Floor, Building C, Shabab El-Qada Union, Council of State, behind Al-Nasr Club, Sidi Gaber, Alexandria, Egypt. Mobile: 0120 176 0623.